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Shipping

 Shipping Information: 

Here at Red Elephant Chocolate we do all that we can to ensure that your tasty treats arrive as delicious and beautiful as they were seconds after we made them. This being the case, we are very careful with how we ship your products. This care is particularly important with chocolate products in the summer months and may require added expenses of cold packs and insulated boxes to prevent melting during the delivery journey; this can add $10-$20 to shipping costs. This is not the case with our Chak’Atl cocoa bean beverage products and merchandise lines, which can be shipped normally regardless of temperature.

Hot Weather Considerations: If you are shipping to a southern state (California to N. Carolina) from May 1 through September, please email us at info@redelephantchocolate.com so that we can process your order with proper shipping. We apologize for this inconvenience but hope you will understand our weather concerns.

Standard Delivery Information (Lower 48 States) -    

  • Our standard shipping option is 2-4 day shipping via USPS or similar, depending on weather and remoteness; which means your package will arrive 2-4 business days* after the day you place an order before the cutoff time.  
  • The cutoff time is 12:00 P.M. (noon) Central Standard Time (CST) on any business day.
  • Orders submitted after 12:00 P.M. CST or on a non business day will be processed the next business day.
  • Overnight shipping options are available for most orders for an additional charge.
Example: You place an order on Monday at 1:00 P.M. CST (note: this is after the cutoff, so it would be processed Tuesday). The package would arrive using “2-3 day” shipping on Thursday of that week. Using “overnight” shipping, it would arrive on Wednesday of that week.
  • Saturday or overnight delivery submitted before noon on Friday is available on most orders for an additional charge, as is hot weather shipping.

Shipping Rates

Shipping Method

Flat Rate (per package)

In-store Pickup

FREE

2-3 day delivery for order less than $50

 $5 / $9 / $12

2-3 day delivery for order $50 or more

FREE

Overnight Shipping 

$27.00

Tracking: You will receive an email with a tracking number when your order has shipped. Chocolate is sensitive to temperature (especially heat) so it is important that your package does not sit at your doorstep exposed to the elements. We suggest you use the tracking number so you know when the package arrives.

On delivery day, your package will typically arrive before 4:30 P.M. for most places and no later than 8:00 P.M. for rural locations.

Large orders: Our chocolates are made by hand in small batches, so, to ensure freshness of the product, larger orders may require additional time to prepare (up to 2 weeks, but usually only a few days). Large orders may also require additional shipping cost; however, in-store pickup is always free.  We will notify you as soon as possible if this is the case. Please consider this for time sensitive larger orders. 

Shipping outside of Lower 48 States: Flat rate pricing is for anywhere in the contiguous United States (lower 48). For shipping to Canada, Alaska, Hawaii and US Territories contact us to check pricing and availability.

Should you have any questions or suggestions concerning our products and their delivery, please contact Red Elephant Chocolate or call us at 414-431-5520. Regular business hours are Monday through Friday, 9:00 A.M. to 5:00 P.M. CST. 

*"Business day" means Monday through Friday except for notional holidays including the following: Memorial Day, Independence Day, Thanksgiving Day, Christmas Day and New Year's Day.