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Shipping

Notice on Time Sensitive Chocolate Purchases

Here at Red Elephant Chocolates we do all that we can to ensure that your tasty treats arrive as delicious and beautiful as they were seconds after we made them. This being the case, we are very careful with how we ship your chocolate. This care is particularly important in the summer months when even cold packs and insulated boxes cannot prevent chocolate from melting during the delivery journey.

If the temperature in your area or anywhere in route is in excess of 80 degrees Fahrenheit, we may need to postpone the shipment of your order until cooler weather permits ideal delivery.  We will notify you as soon as possible via phone (and via email if we cannot reach you) if this is the case. Please consider this for time sensitive deliveries. 

Standard Delivery Information (Lower 48 States)

  • Our standard shipping option is 2 day shipping via Fed Ex, which means your package will arrive 2 business days* after the day you place an order before the cutoff time.  
  • The cutoff time is 12:00 P.M. (noon) Central Standard Time (CST) on any business day.
  • Orders submitted after 12:00 P.M. CST or on a non business day will be processed the next business day.
  • Overnight shipping options are available for most orders for an additional charge.
Example: You place an order on Monday at 1:00 P.M. CST (note: this is after the cutoff, so it would be processed Tuesday). The package would arrive using “2 day” shipping on Thursday of that week. Using “overnight” shipping, it would arrive on Wednesday of that week.
  • Saturday delivery (i.e., an order using 2 day delivery submitted before noon on Thursday or an order using overnight delivery submitted before noon on Friday) is available on most orders for an additional charge.

Shipping Rates

Shipping Method

Flat Rate (per package)

2 day delivery for order less than $50

$12.00

2 day delivery for order $50 or more

FREE

Overnight Shipping 

$27.00

You will receive an email with a FedEx tracking number when your order has shipped. Chocolate is sensitive to temperature (especially heat) so it is important that your package does not sit at your doorstep exposed to the elements. We suggest you use FedEx’s tracking so you know when the package arrives.

Flat rate pricing is for anywhere in the contiguous United States (lower 48). For shipping to Canada, Alaska, Hawaii and US Territories contact us to check pricing and availability.

On delivery day, your package will typically arrive before 4:30 P.M. for most places and no later than 8:00 P.M. for rural locations.

Should you have any questions or suggestions concerning our products and their delivery, please contact Red Elephant Chocolate or call us at 1-855-733-3574. Regular business hours are Monday through Friday, 9:00 A.M. to 5:00 P.M. CST. 

*"Business day," as defined by FedEx, means Monday through Friday except for notional holidays including the following: Memorial Day, Independence Day, Thanksgiving Day, Christmas Day and New Year's Day.

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