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FAQ

Frequently Asked Questions

Where are your STORES and what are the HOURS?

We have stores in Milwaukee's Third Ward (Headquarters + Cafe/Retail) and Madison on State Street (Cafe/Retail). Go to the locations page for details and hours. You can also always order online and we can ship nationally most of the year (check restrictions). 

How do I schedule a time for a CHOCOLATE CLASS and tasting experience?

If you are interested in doing a chocolate class and tasting experience in either Milwaukee or Madison OR you have already purchased a voucher from one of our partners, call us at 414-431-5520 or email info@redelephantchocolate.com to make your reservation. 

Where are your chocolates MADE? 

Proudly, our chocolates are handmade and decorated right here in Milwaukee, Wisconsin. 

Do you offer CUSTOM chocolates?

We do offer several customization options including custom molds, custom packaging and custom designed truffles. For more information call us at 414-431-5520 or email info@redelephantchocolate.com.

Do you offer BULK DISCOUNTS for wholesale, events, weddings, corporate gifting, etc? 

Yes! We offer wholesale pricing to re-sellers, event planners, restaurants, hotels and more. We also often offer customers discounts (based on quantity) for weddings, parties, conventions and corporate gifting. If you're interested, call the sales team at 414-431-5520 or email info@redelephantchocolate.com.

What’s with the name "Red Elephant Chocolate"?

There’s a lot to it actually. Each word inspires the warm-and-fuzzies, the only thing that really matters… love. Red is what gives candy canes their lanes, fashions any old brandy into a Brandy Old Fashioned and makes a rose not just any rose, but one that demands a peck, a kiss or perhaps even a roll in the hay. Like an elephant, love is grand, genuine and undeniable. Most remarkable is that despite their strength and size, elephants depend most on the love of their family to survive. If love had a flavor, it would taste like chocolate. So, we became “Red Elephant Chocolate.”  Read more about us.  

How big is Red Elephant Chocolate as a company?

We are a small, Wisconsin born company. We make every chocolate by hand in small batches and employ 20 people. Despite our size, our products have been sold in Boston Store, selected as the dessert of the 2017 Wisconsin Athletic Hall of Fame Induction Ceremony and featured in USA Today as one of the best chocolate cafes in the country

Are there any JOBS available at Red Elephant Chocolate? 

As a small, growing company we are always looking for talented people to help us deliver "a chocolate experience you'll never forget." For current positions, check the "Jobs" tab on the Milwaukee Facebook page or Madison Facebook page

Can I SHIP chocolate when it is hot or really cold?  

Yes, but. To ensure that your chocolate arrives in pristine condition we may have to delay sending your chocolates until weather permits or use overnight shipping. Visit our shipping page for details. Typically, even with ice packs, heat is what will cause delays. During Fall, Winter and Spring, we can usually ship to anywhere in the "lower 48" with our standard shipping (FedEx 2-day). You can always pick up in-store for free when you order online (select "in-store pickup" as the delivery option). 

If I have any questions, what should I do? 

Contact us if you have any questions at all. We are happy to help!

 


 

 

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